I like this book for several reasons.First, it's a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way.
Second, it's realistic. Their advice is solid and practical, the kind of stuff you can use right away.
Third, they offer lists. I'm a big fan of lists because they help make sense of a cluttered world.
This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!
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Product Description:
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers.It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.
The book contains eight applicable lessons that will help you deliver the outstanding service that will keep customer coming back.
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